Refunds & cancellation

Cancelling a subscription

You can cancel a paid plan at any time, with no cancellation fee. Your plan stays active until the end of the billing period you have already paid for and is not renewed after that.

• Bought on the web: cancel in the app’s account settings, or email orders@anblar.com.
• Bought in the App Store or Google Play: cancel in your Apple or Google account’s subscription settings.

Refunds

• Charged by mistake: if you were charged twice, or charged after cancelling, tell us within 30 days and we will refund the payment in full.
• Service problems: if a paid feature was unavailable for a significant time due to our fault, we will refund the affected period proportionally.
• Unused time: because you can cancel at any time, we do not refund the remaining part of a billing period, unless the law requires it (for example after a withdrawal, see below).
• App store purchases: Apple and Google handle refunds for purchases made through their stores, under their own policies.

Approved refunds go back to the original payment method within 14 days. To request one, email orders@anblar.com with the email address of your account.

Right of withdrawal for consumers

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Moses Imran Kümmeth, Anblar, Johannesstraße 2, 91315 Höchstadt, Germany, phone +49 1575 2812160, email orders@anblar.com) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

Early expiry

For contracts for the supply of digital content not on a tangible medium, the right of withdrawal expires once we have begun performing the contract, provided you expressly agreed to this before the withdrawal period ended, confirmed that you know you lose your right of withdrawal as a result, and we have sent you a confirmation of the contract.

Model withdrawal form